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IPass Trouble Shooting Guide

IPass is Eagle's roaming service that allows you to connect from almost anywhere in the world at a fraction of the cost of long distance. There's no cost to set it up, all you need to do is call EagleNet to setup an account and download some software. IPass is pretty easy to use, but here are some settings to check if you run into problems.

Getting started

The IPass program is pictured to the right. To use your program, simply select the country, state, and city you are on. Then choose the number there you want to dial and click connect.

If the number doesn't work, try other local numbers. You will usually find several local numbers available for your use.

If after time you notice that none of the numbers, then you should update the phonebook:

Username and password problems

If IPass is telling you that you have an invalid username and / or password, look at the User Info section under the Options menu. Make sure your username and password are both entered in the box. This should be the same username and password you use to get onto EagleNet from your home connection. If this does not work, clear out your username and password and type them both in all lower case, making sure Caps Lock is off and Num Lock is on when you type.

Modem or phone line errors

IPass still requires you to have a working and properly setup modem connected to a working and properly setup phone jack. If you receive error messages about no dial-tone or inability to detect the modem, please check the connection between the computer and the phone line. Also try plugging a normal phone into that jack and checking to see if you can make standard phone calls on it. If this works, check settings under the options menu and make sure that the modem selected there is indeed the current modem you are using.

 




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